Once we receive your order, we aim to get it packed & labeled within 24h and your parcel gets dispatched to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is picked up from the distribution centre by the courier, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order.

If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.

You can view your order details on your account page. As soon as we receive your tracking number from the courier it's automatically added to your order page. If the tracking number is not there, hang tight, the courier has not sent it to us yet.

Once we receive your tracking number this will be updated to your order details on your account page. Simply click your order, then click your tracking number and this will take you to your tracking page.

Please know that for certain shipping services it can take a bit longer for the tracking number to show updates, so we recommend checking again tomorrow.

However, rest assured that if you have a tracking number it is already with the courier and on its way to you.

Please know that for certain shipping services it can take a bit longer for the tracking number to show updates, so we recommend checking again tomorrow.

However, rest assured that if you have a tracking number it is already with the courier and on its way to you.

If the courier shows that your parcel is delivered, but you haven't yet received it please contact the courier as soon as possible to let them know. 

You can then contact using the form above and we will obtain a copy of the shipping label to confirm with you that the address is correct. 

We know this sounds silly, but in most cases the parcel will have been left in a safe spot or with a neighbour, so please double check your property.